Services
Each area below is scoped to your channels, coverage and service levels. Take all of it, or the parts you need most.
Everything needed before we take the channels on: access, context, tone and the rules for handling anything sensitive.
Your calendar, scheduled and checked, so publication stays consistent and correctly formatted for each platform.
Original content production is quoted separately, or referred to FLARE where appropriate.
Day-to-day conversation care: monitoring what is being said and responding in your voice, within agreed hours.
Direct messages handled to agreed response times, with categorisation, escalation and recurring-issue reporting.
Every interaction has a lane, an owner and a next move.
"Can I update the details on my order?"
Owner: Harbor team
"I need help with a sensitive account issue."
Owner: Client CS
"You can share this post with credit."
Owner: Harbor + client
"Thanks, that has sorted it."
Owner: Harbor team
HARBOR supports your customer-service function. Conversations that need a regulated, legal, medical or specialist team are escalated.
Finding the content your customers already make, securing permission and putting it to work with proper credit.
Public content is never reused without documented permission from the creator.
A clear monthly picture of what happened on the channels and what we suggest changing next.
Reported platform activity is presented separately from proven incremental commercial impact; we do not claim one as evidence of the other.
Scope your requirements on the pricing page, or talk it through with us.